From the Teller Line: How to Avoid Fraud During the Pandemic

fraud alert coronavirus scams

While a clear majority of the country’s residents, businesses and government agencies have banded together in an unprecedented effort to fight COVID-19, there remains some bad actors out there who are seeking to take advantage of the situation.

Unfortunately, the number of scams and other financial crimes rise greatly during times of disaster and uncertainty and the COVID-19 crisis is no different. Fortunately, Signal Financial FCU is 100 percent committed to the safety of our members. However, we need our members to be diligent, as well.

There are steps that you can take to prevent yourself from falling victim to such scams. Below are a few recommendations from the Federal Trade Commission to combat scammers.

  1. Research a company or product name on any search engine with words like “review,” “complaint” or “scam.” You can even search for a phrase that describes your situation, like “stimulus check call.” You can also search for phone numbers to see if other people have reported them as scams.


  2. Do not give out vital personal information, such as your social security number, or account and routing numbers to unknown callers and website solicitations. Many scammers are posing as reputable charitable organizations and asking for donations. If you want to donate to such an organization, visit that organization’s website directly instead of through a third-party link.


  3. Use two-factor authentication whenever possible. Two-factor authentication, also known as multi-factor authentication, makes it harder for scammers to gain access to your account if they manage to access your username or other personally identifiable information.

If you think you or a loved one may have been a victim or target of a COVID-19 scam, you can report it to the US Justice Department’s National Center for Disaster Fraud (NCDF) Hotline at (866) 720-5721.

Please stay safe and diligent during this crisis and follow us on Twitter to get daily updates:

#FraudAlert: Protect your account & #stimuluscheck from #COVID19 scams. Here is a list of the most common scams nd the gov’t agencies to report them to: https://t.co/6t23K22Hxq #creditunions #mediaalert #scamalert #coronavirusscam #StimulusChecks #COVIDreliefIRS pic.twitter.com/dMljpel7NR — Signal Financial FCU (@SignalFCU) April 7, 2020

Written by James Fleet, Member Relationship Specialist at Signal Financial FCU

Digital Member Support will be temporarily unavailable today between 11:00 AM -12:00 PM.

Due to vendor delays in the embossing of debit and credit cards, you may experience a delay in receiving your new or reissued cards. We apologize for the inconvenience.

Martin Luther King Jr. Day

All branches and the digital member support team will be closed on Monday, January 16, 2023 in observance of Martin Luther King Jr. Day.

For expedited assistance please dial 240-512-8240 to connect directly to our Digital Member Support.

All branches and Digital Member Support will close on Saturday, December 31st and Monday, January 2nd in observance of the New Year.

Signal Financial branches will close at 12:30pm on Friday, December 23rd. Digital Member Support will operate from 9:00am - 1:00pm.

All branches and Digital Member Support will close on Saturday, December 24th, Monday, December 26th, Saturday, December 31st and Monday January 2nd in observance of the Christmas and New Year holiday.

On Wednesday, December 7th the One Loudoun branch will close at 2:00 PM and all other Signal Financial branches will close at 3:00 PM

Due to system upgrades, online and mobile banking will be unavailable from 10:00pm Tuesday, Jan. 17 to 3:00am Wednesday, Jan 18.

The Capitol Hill branch and ATM are temporarily closed.

President's Day

All branches and the call center will be closed on Monday, February 21, 2022 in observance of Presidents’ Day.

Closure Notice

Due to inclement weather all Signal Financial branches are closed today. ATMs, mobile and online banking services are fully operational 24 hours a day and 7 days a week.

Digital Member support will close at 12 PM on Saturday, October 1st. Online banking and ATMs are available 24/7. Our apologies for any inconvenience.

Labor Day Closure

All branches and the call center will be closed on Monday, September 5, 2022 in observance of Labor Day.

Independence Day Closure

All branches and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day.

Juneteenth Closure

All branches and the call center will be closed on Monday, June 20 in observance of Juneteenth.

Memorial Day Closure

All branches and the call center will be closed on Monday, May 30, 2022 in observance of Memorial Day.

Presidents’ Day Closure

All branches and the call center will be closed on Monday, February 21, 2022 in observance of Presidents’ Day.

New Years Day Closure

All branches and the call center will be closed on Friday, December 31 and Saturday, January 1 in observance of New Year's Day.

The Capitol Hill, City Center and Leisure World branches will be closed on Thursday, December 30th, 2021. We apologize for any inconvenience. Have a safe Holiday!

Christmas Holiday Closures

All branches and the call center will be closed on Wednesday, February 1, 2023 and Monday, December 25, 2023 in observance of the Christmas holiday.

Thanksgiving Holiday Closures

All branches and the call center will be closed on Thursday, November 23, 2023 and Friday, November 24, 2023 in observance of the Thanksgiving holiday.

Veterans Day Holiday Closure

All branches and the call center will be closed on Friday, November 10, 2023 in observance of the Veterans Day holiday.