We’re here to help!

Contact us to get your questions answered.


How can we help? Call our Member Services Department at 301-933-9100, ext. 298 Monday – Friday between 8:30am and 5:00pm or Saturday between 9:00am and 1:00pm. OR fill out the form below.


Please allow 1-2 business days for a representative to respond to your inquiry. Should you need immediate assistance please contact us at 301-933-9100, ext. 298

Member Services Department

General assistance, membership and account information, assistance with online or mobile banking


M–F 8:30am to 5:00pm
Sat 9:00am to 1:00pm

301-933-9100, ext. 298


Members may also contact the Member Services Department by sending a secure message from online banking.


Consumer Lending Department

Vehicle loans, personal loans, student loans, credit cards


For questions about loan or credit card applications:
301-933-9100, ext. 105


For questions about existing loans or credit cards:
301-933-9100, ext. 130


Mortgage Department

Real estate and home equity lending


For questions about applying for a home loan, home equity loan, or home equity line of credit, or to speak with a real estate loan officer:
301-933-9100, ext. 106


For questions about an application in process:
301-933-9100, ext. 104


For questions about an existing mortgage, home equity loan, or home equity line of credit:
301-933-9100, ext. 130


VISA® Credit Card: Service


VISA® Credit Card: Lost/Stolen


ATM/VISA® Debit Card: Lost/Stolen
888-241-2510 (U.S. only)
909-941-1398 (Outside U.S.)


ATM/VISA® Debit Card: Fraud


Teller Phone
automated telephone account access
301-933-5700 or 800-447-8997


Corporate Office

3015 University Blvd., West
Kensington, MD 20895

Monday – Friday
8:30 am to 5 pm

Full-Service Financial Centers


Supervisory Committee

The Supervisory Committee acts as liaison between the membership and management of the credit union. If you have questions or concerns about your account, please email or call our Member Services Department. To correspond directly with the Supervisory Committee, write to:


Signal Financial Federal Credit Union
Supervisory Committee
P.O. Box 344
Kensington, MD 20895