We have partnered with a new credit card processor to better serve your Visa credit card needs. Effective Monday, July 17, your old card has been deactivated. A new card was issued to you that included a new card number and security code. Please activate your new card by calling the phone number listed on the card.
All cardholders, regardless of whether they are primary or secondary cardholders will receive a new physical plastic with a unique credit card number, expiration date, and CVV/CVC (Card Verification Code – three-digit number on the back of the card)
Upon activation:
- Verify that your account details and transaction history are correct
- Take a moment to update any automated payments, card on file merchants, mobile wallet services, and other linked payment credentials to your new credit card
- Destroy your old credit card
- In some instances, previous transaction history may be unavailable to view in your online banking account. Please contact Signal should you need to view historical credit card information
- If you plan to use your card for cash advances, a Personal Identification Number (PIN) is required. Customize a PIN during the activation of the card or call later to select your PIN. You must be calling from the phone number listed on your credit card account in order to select a PIN
Tap and Pay
Your credit card now includes Tap and Pay – the most secure way to make credit card purchases. Each time you use Tap and Pay at point of sale, your credit card number is encrypted and your data is protected.
Wallet Pay
At this time, our new credit card processor is re-establishing our connection with Wallet Pays and we anticipate this feature will be available in mid-August. Take advantage of our new contactless Tap and Pay feature when using your card in the meantime.
How to make your Signal Financial Federal Credit Union credit card payment
- If mailing a check in July, please include your payment stub with your check and mail to Signal Financial FCU:
Signal Financial Federal Credit Union
3015 University Blvd. W
Kensington, MD, 20895
After the update(s) on 7/17/2023 the permanent mailing address will be:
Signal Financial Federal Credit Union
P.O. Box 2711
Omaha, NE 68103-2711
- If via a bill pay service, automatic debit or automatic transfer – ACTION IS REQUIRED. Remember to update your account information, payment address, or transfer request information when the first statement for your new card arrives.
Please Note: Payments that normally post on or before 7/16/2023 will still occur on your existing card. Beginning 7/17/2023 you must update your payment information with your new card information for each item you pay using your Signal Financial Federal Credit Union Visa credit card.
New Rewards Program
Starting 7/17/2023, we will offer a new rewards program with select credit cards. The rewards program is called Signal Rewards powered by uChoose Rewards. This new rewards program will allow you to redeem points on your credit card purchases to use toward shopping, travel, event tickets, gift cards, Amazon purchases and more.
All current credit card and debit card holders enrolled in Signal’s current LinkRewards/CUrewards program will have their rewards points automatically carried over to your new Signal Rewards account and the expiration date of your LinkRewards/CURewards will be honored.
Frequently Asked Questions
Why am I receiving a new Credit Card?
Signal Financial Federal Credit Union is changing the credit card processor to better serve your needs. This change requires that a new card be issued.
Will my interest rate change as part of this new card issuance?
No. Your interest rate and other terms in your account will not be changing.
Will I have a new PIN number so I can access cash with my new credit card?
You may select your unique PIN by calling the number on the activation label and choosing the correct option.
My existing card does not expire for quite a while; can I continue using my existing card until expiration?
No. Your existing card will not work after 7/16/2023. Instructions will come with your new card to ensure it is ready to use on or after 7/17/2023.
My spouse and I both have Signal Financial Federal Credit Union Visa credit cards, but I only received one card in the mail. Will my spouse be receiving a new card?
Yes, as a security feature, all cards being reissued will have a unique number and will arrive separately. However, you will continue to receive only one billing statement, regardless of the number of cards on the account.
What do I need to do if I have preauthorized or recurring payments that are tied to my existing Signal Credit Card?
To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) contact the merchant by 7/16/2023 with your new card number and expiration date.
Will I need to send my payment to a new location after the new credit card is activated on 7/17/2023?
The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to Signal Financial Federal Credit Union, P.O. Box 2711, Omaha, NE 68103-2711 after 7/16/2023, to ensure that your payment reaches the processor by your due date. If you pay this bill by check include your payment stub with your check and mail to Signal Financial Federal Credit Union, P.O. Box 2711, Omaha, NE 68103-2711.
I set-up my monthly Credit Card payment as an automatic ACH transfer, payroll deduction, or recurring transfer. Do I have to make any changes?
To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) by 7/16/2023, with your new card number and payment address Signal Financial Federal Credit Union, P.O. Box 2711, Omaha, NE 68103-2711.
Will my previous card history transfer to my new card so that I have access to the information if needed?
Your previous card history will be retained for customer service inquiries only. However, you will not be able to access statements/history online after 7/16/2023, so we recommend you save the statements to your computer or print hard copies before this date.
Will the fraud security alert phone number change?
Yes, the new number will be 1-833-763-2013. This is the number that will appear on your caller ID if we need to contact you regarding possible fraud activity involving your account.