Signal Financial to Streamline Member Service

PRESS RELEASE

Senior VP of Member Experience Bill Kowall will oversee united service delivery

Kensington, MD — August 24, 2018 — Seeking to improve its service delivery, Signal Financial Federal Credit Union announced a reorganization of its service teams into a united department called Member Experience. Vice President of Member Experience Bill Kowall was promoted to Senior Vice President, and will oversee the combined service teams.

The combined department will be comprised of the credit union’s internal call center, referred to as Member Services, as well as a Card Services team that manages credit card and debit card services, a Branch Operations team, and the staff of the credit union’s seven branches. A total of 50 full-time employees will provide customer service and operational support to the members of the credit union.

Mr. Kowall’s role at Signal Financial has grown over the last four years as the credit union has pursued a more member-focused service program. The credit union’s new City Center Branch in downtown Washington, D.C. exemplifies this, with an emphasis on face-to-face service, hospitality, and community involvement. “Bill has been instrumental in helping Signal improve the quality of service we provide to members. He has designed a great member experience at City Center that we want to bring to all of our member interactions,” said President and CEO Francois Verleysen. “Creating a united service division will bring greater efficiency to helping members.” One of Mr. Kowall’s early initiatives, which is already underway, is to develop cross-training across service units to allow quicker resolution to member inquiries.

“I’m so grateful to be part of Signal and to have the chance to lead the efforts to bring an even better experience to our members,” said Mr. Kowall. “I can’t wait to see what we can accomplish as we continue to integrate into one team!” Mr. Kowall said he expects the organizational changes to be complete by the beginning of 2019.

Signal Financial FCU was founded in 1947 and is headquartered in Kensington, Maryland. With assets of over $360 Million and over 22,000 members, it operates seven full-service branch offices in the District of Columbia, Maryland, and Virginia. Membership is open to individuals who live, work, worship, or attend school in Washington, DC and certain areas of Prince Georges County, Maryland inside the Beltway. Credit unions are non-profit cooperatives that are backed by the full faith and credit of the U.S. Government. Signal Financial FCU is federally insured by the National Credit Union Administration.

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Digital Member Support will be temporarily unavailable today between 11:00 AM -12:00 PM.

Due to vendor delays in the embossing of debit and credit cards, you may experience a delay in receiving your new or reissued cards. We apologize for the inconvenience.

Martin Luther King Jr. Day

All branches and the digital member support team will be closed on Monday, January 16, 2023 in observance of Martin Luther King Jr. Day.

For expedited assistance please dial 240-512-8240 to connect directly to our Digital Member Support.

All branches and Digital Member Support will close on Saturday, December 31st and Monday, January 2nd in observance of the New Year.

Signal Financial branches will close at 12:30pm on Friday, December 23rd. Digital Member Support will operate from 9:00am - 1:00pm.

All branches and Digital Member Support will close on Saturday, December 24th, Monday, December 26th, Saturday, December 31st and Monday January 2nd in observance of the Christmas and New Year holiday.

On Wednesday, December 7th the One Loudoun branch will close at 2:00 PM and all other Signal Financial branches will close at 3:00 PM

Due to system upgrades, online and mobile banking will be unavailable from 10:00pm Tuesday, Jan. 17 to 3:00am Wednesday, Jan 18.

The Capitol Hill branch and ATM are temporarily closed.

President's Day

All branches and the call center will be closed on Monday, February 21, 2022 in observance of Presidents’ Day.

Closure Notice

Due to inclement weather all Signal Financial branches are closed today. ATMs, mobile and online banking services are fully operational 24 hours a day and 7 days a week.

Digital Member support will close at 12 PM on Saturday, October 1st. Online banking and ATMs are available 24/7. Our apologies for any inconvenience.

Labor Day Closure

All branches and the call center will be closed on Monday, September 5, 2022 in observance of Labor Day.

Independence Day Closure

All branches and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day.

Juneteenth Closure

All branches and the call center will be closed on Monday, June 20 in observance of Juneteenth.

Memorial Day Closure

All branches and the call center will be closed on Monday, May 30, 2022 in observance of Memorial Day.

Presidents’ Day Closure

All branches and the call center will be closed on Monday, February 21, 2022 in observance of Presidents’ Day.

New Years Day Closure

All branches and the call center will be closed on Friday, December 31 and Saturday, January 1 in observance of New Year's Day.

The Capitol Hill, City Center and Leisure World branches will be closed on Thursday, December 30th, 2021. We apologize for any inconvenience. Have a safe Holiday!

Christmas Holiday Closures

All branches and the call center will be closed on Monday, January 30, 2023 and Monday, December 25, 2023 in observance of the Christmas holiday.

Thanksgiving Holiday Closures

All branches and the call center will be closed on Thursday, November 23, 2023 and Friday, November 24, 2023 in observance of the Thanksgiving holiday.

Veterans Day Holiday Closure

All branches and the call center will be closed on Friday, November 10, 2023 in observance of the Veterans Day holiday.