New Online Banking FAQs

Logging In

Existing Users of Online Banking

Users that currently have an online or mobile account will need to download the new online banking application (Signal Financial FCU) via the app store. Your username will still be the same, but you will need to create a new password. 

The following steps will show you how to login and reset your password:

1) Enter your current online banking username and password in the login area. The login screen may look slightly different. Click login.

2) Complete multi-factor authentication using current cellphone number.

3) Create a new password, confirm, and continue. Confirm your personal information. Click continue.

4) Read the terms and conditions of the online and mobile banking agreement, and check if you agree. Click continue.

5) View your accounts to begin using the new online banking system.

New Users of Online Banking

If you are not currently a user or have not used online or mobile banking with us in the last year, you will need to click the “Login” button on our website or mobile app and then select “Register New Account.”


Multiple Accounts

If you have multiple accounts with Signal, you will now be able to see them all under one login. Login to our updated online banking system by selecting forgot username.


Bill Pay

Bill Pay will be unavailable from 5:00pm Monday, October 3rd through 1:00pm Tuesday, October 4th 

During this time period, payments cannot be viewed or scheduled via Bill Pay. 

Previously scheduled payments will not be affected

Any payments scheduled prior to October 3rd or any payments scheduled to be paid during the blackout period will process as normal.

New payments or modifications to existing payments will be unavailable

Adding new payments or modifications to existing scheduled payments will need to take place prior to October 3rd. Additions and changes to payments cannot be made during the blackout period.

Existing payees and future scheduled payments will transfer to the new system

Once we have completed the upgrade and the blackout period concludes, existing payees and scheduled payments will remain unaffected. We do recommend that Bill Pay users confirm the accuracy of payees and delete any payees that are no longer valid prior to October 3rd.


External Transfers

All external accounts will still be available. Scheduled external account transfers will need to be re-established.

8-Month Certificate of Deposit Promotion

For a limited time only, we're offering an 8-Month Certificate of Deposit with a 4.20%* APY. New deposits only.

 

The Capitol Hill branch and ATM are temporarily closed.

President's Day

All branches and the call center will be closed on Monday, February 21, 2022 in observance of Presidents’ Day.

Digital Member Support will close at 4 PM on Friday, September 30th. Online banking and ATMs are available 24/7. Our apologies for any inconvenience. 

Closure Notice

Due to inclement weather all Signal Financial branches are closed today. ATMs, mobile and online banking services are fully operational 24 hours a day and 7 days a week.

Digital Member support will close at 12 PM on Saturday, October 1st. Online banking and ATMs are available 24/7. Our apologies for any inconvenience.

Labor Day Closure

All branches and the call center will be closed on Monday, September 5, 2022 in observance of Labor Day.

Independence Day Closure

All branches and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day.

Juneteenth Closure

All branches and the call center will be closed on Monday, June 20 in observance of Juneteenth.

Memorial Day Closure

All branches and the call center will be closed on Monday, May 30, 2022 in observance of Memorial Day.

Presidents’ Day Closure

All branches and the call center will be closed on Monday, February 21, 2022 in observance of Presidents’ Day.

New Years Day Closure

All branches and the call center will be closed on Friday, December 31 and Saturday, January 1 in observance of New Year's Day.

The Capitol Hill, City Center and Leisure World branches will be closed on Thursday, December 30th, 2021. We apologize for any inconvenience. Have a safe Holiday!

Christmas Holiday Closures

All branches and the call center will be closed on Sunday, December 4, 2022 and Sunday, December 4, 2022 in observance of the Christmas holiday.

Thanksgiving Holiday Closures

All branches and the call center will be closed on Thursday, November 24, 2022 and Friday, November 25, 2022 in observance of the Thanksgiving holiday.

Veterans Day Holiday Closure

All branches and the call center will be closed on Friday, November 11, 2022 in observance of the Veterans Day holiday.