Send Us a Message

How can we help? For immediate assistance, call our Digital Member Support Department at 301-933-9100, ext. 298 Monday – Friday between 8:30am and 5pm or Saturday between 9am and 1pm.

OR fill out the form below. Please allow 1-2 business days for a representative to respond to your inquiry.


VISA® Credit Card: Service
866-820-4939

VISA® Credit Card: Lost/Stolen
800-449-7728

ATM/VISA® Debit Card: Lost/Stolen
888-241-2510 (U.S. only)
909-941-1398 (Outside U.S.)

ATM/VISA® Debit Card: Fraud
888-241-2440

Teller Phone
automated telephone account access

301-933-5700 or 800-447-8997


Digital Member Support Department

General assistance, membership and account information, assistance with online or mobile banking

M–F 8:30am to 5pm
Sat 9am to 1pm

301-933-9100, ext. 298

Members may also contact the Digital Member Support Department by sending a secure message from online banking.

Consumer Lending Department

Vehicle loans, personal loans, student loans, credit cards

For questions about loan or credit card applications:
301-933-9100, ext. 105

For questions about existing loans or credit cards:
301-933-9100, ext. 130

Mortgage Department

Real estate and home equity lending

For questions about applying for a home loan, home equity loan, or home equity line of credit, or to speak with a real estate loan officer:
301-933-9100, ext. 106

For questions about an application in process:
301-933-9100, ext. 104

For questions about an existing mortgage, home equity loan, or home equity line of credit:
301-933-9100, ext. 130


Supervisory Committee

The Supervisory Committee acts as liaison between the membership and management of the credit union. If you have questions or concerns about your account, please email or call our Member Services Department. To correspond directly with the Supervisory Committee, write to:

Signal Financial Federal Credit Union
Supervisory Committee
P.O. Box 344
Kensington, MD 20895
supervisorycommittee@signalfinancialfcu.org