Important Member Notice
What Happened
A Third-Party Incident at TruStage — Not at Signal
TruStage, one of Signal Financial’s trusted insurance partners, recently notified us of a cybersecurity incident affecting their systems. To be clear: this incident did not occur on Signal’s side. Signal’s systems, online banking, and member accounts were not compromised. Because Signal is a client of TruStage, some member information shared with TruStage to provide insurance services may have been involved. TruStage is leading the investigation, and our Signal team is committed to keeping you informed as we learn more.
How Signal Is Responding
Smart Steps to Look Out for You
Even though this incident happened at TruStage, protecting our Signal family is our top priority. Here’s how our team is responding.
What You Can Do
Simple Ways to Stay Signal Smart
These smart habits are always a good idea — and especially helpful anytime a third-party incident is in the news. Bank on you, and lean on your Signal family whenever you need us.
Resources
TruStage is committed to moving proactively through this cybersecurity incident — making sure our Signal family stays informed, advised, and supported every step of the way. As a future-focused partner, they’ve moved quickly to make sure members have the resources, answers, and support they need — right when it matters most. To help you understand what happened and what to do next, TruStage has shared the following resources:
- TruStage Cybersecurity Incident FAQs — clear answers to the most common questions about the incident and what it means for you.
- TruStage Claims Submission — a simple, secure way to start a claim if you need to.
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